Question: What is the order process?
Answer: Our order process is simple and straightforward. Once you place an order, our team will confirm the details with you, process the payment, and begin production. You will receive regular updates until your order is shipped.
Question: How is the product packaged? Can I request custom packaging?
Answer: Our products are securely packaged to ensure they arrive in perfect condition. Yes, we offer custom packaging options. Please contact our sales team to discuss your specific requirements.
Question: Can I request a unique design (size, design, shape, function, etc.)?
Answer: Absolutely! We specialize in custom designs. Whether you need a specific size, shape, or function, our team can work with you to create a product that meets your exact needs. Contact us to discuss your design ideas.
Question: What happens if I receive a defective product?
Answer: We take quality seriously. If you receive a defective product, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.
Question: What is the lead time for production?
Answer: The lead time varies depending on the product and order size. Typically, production takes between 2-4 weeks. For custom orders, the lead time may be slightly longer. We will provide a detailed timeline once your order is confirmed.
Question: Do you have a price list?
Answer: We provide customized pricing based on your specific requirements. Please contact our sales team for a detailed quote.
Question: How long is the delivery time?
Answer: Delivery time depends on your location and the shipping method chosen. Generally, it takes 1-2 weeks for standard shipping. For expedited shipping, please contact us for more details.
Question: Can I request a custom-designed sample or mock-up?
Answer: Yes, we offer custom samples and mock-ups. This allows you to see and feel the product before placing a bulk order. Please contact us to discuss your sample requirements.
Question: What is your Minimum Order Quantity (MOQ)?
Answer: Our MOQ varies depending on the product. For standard items, the MOQ is typically low, but for custom designs, it may be higher. Contact us for specific MOQ details.
